These terms are subject to all deliveries executed by us, as far as no deviating written agreement is made.
2.
For any request you can refer to:
Doktor Hardstuff C/O Tahira Siddique
Selzerbach Weg 2
61184 Karben
Germany
Phone: +49 (0) 6039 9291759
Fax: +49 (0) 6039 9291760
E-mail: info@doktorhardstuff.de
Internet: http://www.doktorhardstuff.de
Office hours: Monday until Friday from 10:00 am to 5:00 pm
§ 2 Orders and contract conclusions; supply reservation
1. You can order our articles during the stated office hours by telephone or at any time by fax, by post or by email to: info@doktorhardstuff.de
We only can accept orders of persons underage (persons aged 7-18) if the acceptance of the legal
guardian has been provided.
2. Your are bound to your orders two weeks after providing the order. Due to § 5 your right to withdraw
remains unaffected.
3. Due to our special product range long delivery times can occur. Therefore it is advisable:
a) To indicate a replacement article together with the order which should be delivered, if the ordered
article is not in stock. Have you indicated a replacement article we will cancel the not available article
and deliver instead the replacement. If no replacement has been indicated we will deliver the ordered
article as soon as possible. If the article occurs to be sold out on receipt of your order we will inform
you.
b) To indicate if a backorder is required. On accepting back orders the shipping costs will be charged on each delivery (see § 3)
4. There is no minimum order value. Articles which are possibly not in appropriate relation to these
additional resulting costs (shipping costs) will be delivered if no other information is given. The
effectiveness of such an order remains unaffected.
5. A contract becomes affected by us confirming the order or by supplying the requested articles. We are not obliged to accept an order.
6. If we are not in the position to supply due to several reasons after concluding a congruent hedging
transaction with a supplier we are entitled to withdraw or cancel the contract.
§ 3 Payment, shipping and handling, special offers
1. The total of the purchased articles including shipping costs have to be paid in advance by wire transfer. All necessary information for your wire transfer will be provided to you. Orders outside of Germany can only be executed by payment in advance only.
2. All shipping costs are listed below:
DHL - PAYMENT IN ADVANCE (within Germany only)
Forwarding Agent DHL
Fixedprice: 3,50 €
DHL - C.O.D (within Germany only)
Forwarding Agent DHL
Fixedprice: 10,00 €
02,00 € C.O.D fee will be charged by DHL while handing over.
DHL - PAYMENT THROUGH ICLEAR
Forwarding Agent DHL
A surcharge of 2,50 € will apply to the prices underneath
DHL - DELIVERY OUTSIDE GERMANY (payment in advance only)
3. Prices are shown in Euro and include the German turnover tax.
4. Prices are subject to alternation.
§ 4 Delivery
1. We process the orders at latest the day after receipt of the order and supply the ordered articles as
soon as possible. Due to our special range delays in delivery can occur. In that case you will be
informed by e-mail or letter.
2. If an article is out of stock we will inform you by e-mail or letter. We reserve the right to cancel the
order and we are obliged to pay back the amount paid in advance.
3. All articles are properties of Doktor Hardstuff until the entire amount has been paid.
§ 5 Right of Withdrawal
1. If you are customer (a natural person which places an order without commercial or job-related
intensions) and ordered by telephone, fax or e-mail – in this case you are able to reserve the right of withdrawal. For the right of withdrawal the following directives should be pointed out.
(1) Right of Withdrawal
You can cancel the order within 2 weeks without stating any reason.
The cancellation must be effected by mail, fax or e-mail). On sending back the articles the order has been withdrawn. The term comes effective on receipt of the instruction of withdrawal with this content.
To ensure the time limit of the withdrawal you can send your written withdrawal or the articles back to:
Doktor Hardstuff C/O Tahira Siddique
Selzerbach Weg 2
61184 Karben
Germany.
(2) Withdrawal consequences
In case of a valid cancellation both parties are obliged to give back all received services.
Note: All articles have to be in the same state as they have been delivered to you.
If articles have been used then no right of withdrawal can be accepted and no guarantee for refund is given.
Please send us an e-mail before returning the goods. Your right to withdraw is not affected by that.
2. Customers who live outside Germany are kindly requested to provide with the cancellation/withdrawal the Iban and Bic/SWIFT code of their bank so a quick proceeding of the refund can be effected. The refund for customers living in Switzerland, Liechtenstein and Norway as well as all non European countries will be effected by cheque. Charges due to transferrals or cheques have to be paid by the customer.
§ 6 Limitation of liability
1. In cases of contractual- and non-contractual liability we are liable on amends forlorn expenses as
follows:In cases of intention and gross negligence we are liable for unlimited exposures.
In all other cases only in concealment of an important contractual obligation.
This is limited to indemnity for typical and predictable claim.
In all other cases the liability is excluded.
2. Our liability on personal injuries and in consideration to the product liability is not effected by the
foresaid narrowing of liability.
3. Claims caused by contrarious aims than usual y usage of clothes we are not liable for you or any third party.
4. All quotations of articles and prices in our catalogues, leaflets and on our web site are arranged with great care. We are not liable for misprints and mistakes in translations of German texts into other languages.
§ 7 Warranty
1. In al cases of absences referring warranty you will be entitled to all rights which are chartered by the German Civil Code. Please note limitations and exclusions of liability mentioned in § 6.
Basically the following is important:
a) We are only liable for defects which exist before delivering. We are not liable for defects caused by unusually usage, wrong care or wear out.
b) According to the German Civil Code warranty and claims based on defects end after two years on receipt of delivery.
c) If a defect is shown in the first six months after receipt of delivery so it is assumed that the defect has been already existed before the delivery. If the defect is shown after six months on receipt of the delivery you are obliged to prove that the defect existed already on receipt of the delivery particularly that the defects are not caused by unusual y usage, wrong care or wear out
d) Proof of delivery is your invoice. Please keep them during the period of warranty.
e) In the case of a defect which existed before delivery you have the choice of getting a new article or a repaired one. We can refuse your request under restriction of commensurability if for example the costs are not in due proportion to the value of the article.
